Customer Service Apprenticeship - Informatics

This is an exciting opportunity to work within a friendly and supportive team within the Informatics Department of Cumbria, Northumberland Tyne and Wear NHS Foundation Trust. This apprenticeship provides excellent opportunities for personal and professional development & real business experience from day one.

Role

We are seeking an enthusiastic, proactive and motivated candidate, who can demonstrate excellent communication and organisational skills, to work within a busy team.

This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person.

Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.

You will also provide support to others in the team & this sort of work requires a sense of responsibility, accuracy and attention to detail.

The aims of this programme are:

For an individual to gain a nationally recognised qualification
To enhance knowledge & understanding of working for a large NHS employer
To gain recognition for competencies used in a workplace
To develop and demonstrate the underpinning knowledge required in this role
Providing recognition of prior learning for future learning (RPL)
Provide a foundation for further development

Duties:

Respond to queries raised by email
Create and amend user accounts to allow users to access the Trusts core IT systems
Liaise with external Trusts to allow users access to their IT systems
Log calls received by the team (details of callers and their IT issues, in an IT-based system)
Attempt to fix straightforward issues and solve IT problems
Liaise with wider team to resolve more complex issues
Track the progress of jobs, maintaining contact with the colleague that logged it
As experience grows, work with Project Managers on the rollout of new systems and IT services
Gain experience and support all the Trusts core IT systems

Training

Customer Service Practitioner Level 2 Apprenticeship Standard
Delivered within the workplace

There is an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.

Apprenticeship Standard: Customer service practitioner (level 2)
Training Provider: DERWENTSIDE COLLEGE
Working Week: Monday to Friday - working times to be confirmed upon appointment.
Expected Duration: 1 Year 2 Months
Positions Available: 1
Closing Date: Friday, 26th June 2026
Start Date: Monday, 27th July 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Qualifications

English and maths GCSE, grade 4 or above (Desired)

About the Employer

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria. Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust was formed in 2019 when the mental health and learning disability services in North Cumbria were transferred to Northumberland, Tyne and Wear NHS Foundation Trust. Northumberland, Tyne and Wear NHS Foundation Trust was created back in 2006. This was through the merger of three different NHS trusts: Newcastle, North Tyneside and Northumberland Mental Health NHS Trust; South of Tyne and Wearside Mental Health NHS Trust; and Northgate and Prudhoe NHS Trust. Since then, there have been some dramatic changes that have helped shape how we care and support the people we serve. For instance, we have been able to provide some state-of-the-art facilities, which have dramatically improved inpatient services. Between 2006 and 2016, we opened eight new buildings, ranging from a specialist dementia centre to a large 122-bed hospital.

Apply Now

Company: Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
Location: St. Nicholas Hospital, Jubilee Road, Newcastle upon Tyne, Tyne and Wear, England, United Kingdom
Employment Type: Intermediate Apprenticeship
Salary: £15,600 to £24,784.50 a year
Posted: 6 hours ago