Administration Assistant
Job summary
Would you like to be part of a team that works well together, always there to help each other? An exciting opportunity has arisen at Outpatients Reception, Walkergate Park Hospital and we would love to hear from you - come and join our team.
Applications are invited friendly, caring and compassionate individuals who enjoy working in a reception environment and can demonstrateconfidence and experience of excellent customer service.The Outpatients Department within the Neurorehabilitation Service supports around 15 outpatient clinics per week and provides treatmentto patients suffering from various neurological disorders. The clinics are facilitated by a wide range of medical and clinical staff.The successful candidate will work well within a team and will be looking to develop their administrative and communication skills in a busyreception environment, offering a warm, professional welcome and paying particular attention to detail when booking multiple appointments of differing natures and timescales. The successful candidate will work within the admin team and provide crossover on Receptions. The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of officeprocedures including IT skills.You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meetthis criteria you may not be shortlisted.
Main duties of the job
o The professional meet, greet and check-in of service userso Booking/rearrangement of appointments by closely following local training guidelines, being mindful of prescribed treatment timescalesand the requests of medical/clinical staffo Communicating at all levels, with high volumes of telephone calls from service userso Accurately updating patient details within RiO (the Trust's patient information system)o Formatting documentso Scanning and uploadingo Dealing with correspondenceo Assisting with ad hoc requestso Experience of Microsoft Office and working within an administrative environment are essential to the post. Knowledge of RiO isdesirable.
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list isnot exhaustive.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 11th August 2026
Closing date : 25th August 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Experience
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Skills and Knowledge
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Education and Qualification
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education including a pass in English Language and Maths.
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Benfield House
Walkergate Park Hospital
Newcastle Upon Tyne
NE6 4QD
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/