Administration Officer
Job summary
Would you like to be part of a team that works well together and are always there to help each other?
If you answered yes, we would love to hear from you - come and join our team.
Applications are invited from suitably qualified and experienced candidates for an Administration Officer to work in the Staffing Solutions Team, St Nicholas Hospital, Newcastle.
The Staffing Solutions Service offers one of the most flexible ways to work within the NHS. We recruit high quality temporary staff to our Banks to work across a variety of services in a wide range of specialities across the Trust to meet staffing shortfalls due to sickness, annual leave, maternity leave or short-term vacancies. The Staffing Solutions team is responsible for maintaining a responsive service to wards and community teams, supporting the facilitation of bank and agency usage. We also ensure that Bank and Agency workers are fully compliant with Trust regulations and requirements, including DBS, Mandatory Training, Professional Registration and Eligibility to Work in the UK.
The ideal candidate should:
- have experience of working with Microsoft packages and electronic record systems
- have excellent customer care and communication skills
- have a good working knowledge of office procedures
Main duties of the job
- Answering phone calls and emails from Trust colleagues, Bank workers and Agency providers
- Monitoring and maintaining worker compliances in line with Trust regulations and requirements
- Using Allocate to manage Bank and Agency worker shift bookings
- Processing Agency worker compliance checklists
- Supporting with new starter processes for Bank workers
- Ordering uniforms for workers
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description
Job responsibilities
This post is full-time 37.5 hours per week and is office based.
The Staffing Solutions Team are open as follows:
Mon Fri 8am 6pm
Bank Holidays 8am 1pm
Hours in the team will be worked on a rota basis.
Please find attached job description for full details.
Advertising date : 1st October 2026
Closing date : 15th October 2026
We welcome your application.
Person Specification
Education and Qualification
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- General level of education to O-Level/ GCSE or equivalent
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
- Shorthand skills
Role/Team specific requirements
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
St Nicholas Hospital
Newcastle upon Tyne
NE3 3XT
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/