Business Change Facilitator
Job summary
An exciting opportunity has arisen for a motivated and innovative Business Change Facilitator that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.
Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board's strategy CTM 2030.
Candidates will be expected to have demonstrable experience of supporting digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.
As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.
Main duties of the job
The Business Change Facilitator will ensure that effective communication takes place to end users, the post holder will document business processes in association with clinicians and non-clinicians when implementing systems and facilitate change work as required.
To provide business change expertise to implement clinical systems and make sure that the highest of standards of business needs are met by the systems implemented.
Responsible for baselining of benefits to support with benefit realisation across the programmes.
To deliver the programmes with training and business user support as required.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Have an awareness of business/clinical issues and highlight any risks associated with the implementation.
Use specialist knowledge and experience to encourage the effective use of clinical and non-clinical information across programme areas.
Investigate innovative ways of implementing business change, researching users preferences and suggesting changes where possible to meet this.
Monitor the impact of business change activity and develop an evaluation process in order to evaluate and amend activity where necessary to improve the service offered.
Monitor data quality and report back to users encouraging/influencing change in order to increase data quality.
Work with the Business Change Manager to support benefit workshops with key stakeholders to undertake benefits identification and definition, baseline benefits and provide ongoing support for continued monitoring of benefits through to realisation.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications
- Educated to degree level of equivalent experience
- Ability to travel across sites within Wales in a timely manner
- Change Management Qualification e.g APMG Change Management Foundation
Experience
- Extensive knowledge of healthcare delivery within the NHS
- Evidence of business change or service knowledge
- Experience of project implementation including process analysis and mapping
- Experience / understanding of NHS patient-based information, pathways and protocols
- Experience of using computer systems to an advanced level
Other role requirements
- Ability to travel across sites within Wales in a timely manner
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Williamstown Information Hub
Dinas Isaf West
Williamstown, Tonypandy,
CF40 1XX
Employer's website
https://joinctm.wales/
- Company
- Cwm Taf Morgannwg University Health Board
- Location
- United Kingdom CF40 1XX
- Employment Type
- Permanent
- Salary
- £39263.00 - £47280.00 a year
- Posted
- Company
- Cwm Taf Morgannwg University Health Board
- Location
- United Kingdom CF40 1XX
- Employment Type
- Permanent
- Salary
- £39263.00 - £47280.00 a year
- Posted