Technical Support Specialist
If you have experience in Solar (needed), within a technical / operational customer service capacity, then I can almost guarantee that this will interest you..
The company?
A UK market leader in solar installations , are looking to bring another strong Technical Support Advisor onboard the team. Established for over 20 years , and ranked as one of the UK's fastest growing solar installers, they c urrently turnover £35+ million . The company were acquired by a household name (£1 billion turnover) just 2 years ago and the growth has rocketed further.
- Their panel systems are the highest quality - Tesla, Fox and Eco-Flow
Your role?
This role will be fully office based and focused around supporting customers with technical issues relating to their solar energy systems and their monitoring apps/software.
You will be helping customers (B2C) over the phone and email - diagnosing issues with their solar monitoring platform, reconnecting systems/apps, escalating technical faults with the manufacturer where required, and ensuring customers receive a high level of service throughout.
The right experience?
- Solar experience - basic understanding of the software.
- Solid customer service experience - inbound calls.
The package?
- £33,000 - £36,000 basic salary + company benefits
Sound of interest or just want to learn more? Simply click apply and I'll be in touch to tell you more about the role and firm.