IT Support Apprentice
This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning and gaining qualifications with Solveway Apprenticeships!
Role
- Assist with the diagnosis and resolution of hardware, software, and network issues
- Support the installation, configuration, and maintenance of devices and systems
- Assist with user account management and system access
- Support system monitoring, updates, and routine maintenance
- Maintain accurate records of support requests and technical activity
- Communicate effectively with colleagues and stakeholders to provide efficient IT support
Training
Remote Learning.
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
- CompTIA A+
- Microsoft AZ-900
After successfully completing the Level 3 Information Communications Technician apprenticeship, the apprentice will have developed practical IT support skills, technical knowledge and professional workplace behaviours to support progression within the organisation.
The apprentice may be considered for progression onto a higher apprenticeship, such as the Advanced IT Level 4 programme, subject to performance and business needs.
There may also be opportunities to progress into more senior IT roles within the organisation, supporting a long-term career within IT, digital infrastructure or technical services.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday 8.30am - 5.30pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 27th October 2026
- Start Date
- Wednesday, 28th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)