IT Support Apprentice
The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience.
Role
You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff.
- Answering the telephone, responding to emails and updating requests.
- Provide first line analysis of all IT issues and ensure that SLA’s are met.
- Keep customers informed of the status and progress of tasks and update tickets.
- Complete other service-related tasks as required by your manager.
- Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Training
- This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway)
- Training will be online/onsite and is based on a day a week
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ISALES ACADEMY LIMITED
- Working Week
- Between 8am-4,30pm, Monday to Friday (this may differ if we are working on a project).
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st May 2024
- Start Date
- Monday, 3rd June 2024
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Logical
- Team working
Qualifications
- English GCSE or equivalent, grade Grade C or 4 (Essential)
- Maths GCSE or equivalent, grade Grade C or 4 (Essential)
- IT/Computing GCSE or equivalent, grade Grade C or 4 (Desired)
About the Employer
DARKE & TAYLOR LIMITED
At Darke & Taylor, we are proud of our heritage which contributes to our unique working environment and company ethos. In 1958, our founder John Darke started trading with one apprentice and in 1972 we purchased Hill Upton & Co. Ltd, Oxford’s first Electrical Engineering company founded in 1890. Fast forward to the present day and our long-standing commitment to apprenticeships and a sustainable business strategy has enabled Darke & Taylor to grow from sole trader status to one of the largest privately owned building services businesses in the South East.
- Company
- DARKE & TAYLOR LIMITED
- Location
- Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- DARKE & TAYLOR LIMITED
- Location
- Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted