Apprentice ICT Technician

Information Communication Technician Level 3 Apprenticeship

Institute of Apprenticeship Link:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

The apprenticeship covers the Knowledge, Skills and Behaviours. Candidates will provide work-based evidence covering the duties below:

Duty 1 Provide technical support to customers both internal and external through a range of communication channels

Duty 2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

Duty 3 Interpret technical specifications relevant to the ICT task

Duty 4 Apply the appropriate security policies to ICT tasks in line with organisational requirements

Duty 5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues

Duty 6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

Duty 7 Apply appropriate testing methodologies to hardware or software or cabling assets Duty 8 Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Duty 9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Duty 10 Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

Duty 11 Address IT issues by prioritising in response to customer service level agreements

Duty 12 Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets

Duty 13 Support the roll out of upgrades or new systems or applications

Apprentices will typically spend 18/21 months on-programme working towards this occupational standard.

 

Apprentices will be given at least 6 hours per week as time off to study over the duration of the apprenticeship. Delivery is each Wednesday morning at Kirklees College in Huddersfield as well as remote learning.

 

The apprentice will complete a undertake an End Point Assessment

The End Point Assessment Organisation must confirm that all required gateway evidence has been provided and accepted as meeting the gateway requirements. The EPAO is responsible for confirming gateway eligibility. Once this has been confirmed, the EPA period starts.  This EPA should then be completed and can typically last four months.

 

This EPA consists of two discrete assessment methods.

Assessment method 1: Professional discussion underpinned by portfolio

Assessment method 2: Project report with questioning

Following achieving the Information Communication Technician Level 3 Apprenticeship Standard you will continue to gain knowledge and training within the business.

After completing the 4 year apprenticeship you will have the opportunity to apply for a posiiton that matches your skills set within the company.

David Brown Defence is part of the David Brown Santasalo Group Company, a leading provider of mechanical power transmission solutions for industrial applications. Combining almost three centuries of combined gear engineering expertise with global manufacturing to service customers in commodities, marine, defence, power, industrial and consumer markets.