IT Apprentice

Main purpose: To contribute to David Nieper being a world class fashion business by providing the best possible service to the internal customers/users of David Nieper’s IT systems.  

Technical Support:

• Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues.
• Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment.
• Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.).
• Handle user requests and service tickets in a timely and professional manner.
• Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs.
• Support backup and recovery operations to ensure data integrity and availability.
• Monitor system performance, resolve issues, and make recommendations for system improvements.
• Participate in the deployment of software updates, security patches, and system upgrades.

Project Assistance:

• Support IT projects by assisting with system implementations, migrations, and upgrades.
• Help with the setup and configuration of IT equipment for new users and departments.
• Collaborate with senior IT staff in the planning and execution of internal IT projects.

Documentation & Reporting:

• Maintain accurate records of hardware and software inventory, system configurations, and IT procedures.
• Assist in the creation and updating of user guides, FAQs, and other documentation.
• Provide reports on system performance, support metrics, and project progress as required by the IT team.

Security & Compliance:

• Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software.
• Support the implementation of organizational security measures to protect against cyber threats.
• Participate in IT audits and compliance checks.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)