Business Analyst Change Requests

Based in Henley-on-Thames, DB Charles Recruitment are working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.

The business are predominantly established as IT solutions providers however the group portfolio involves work in other interesting areas. The business has been established for over 10+ years and in this time has seen great growth in turnover.

Key day to day duties for the role will be:

• Documenting change requests / specifications
• Dealing with the internal development team to make sure the customers requirements are met
• Elements of account management
• Solution creation
• Working in JIRA
• Providing client training
• Testing changes

The business is seeking candidates with the following demonstrable experience:

• Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications
• A background working within an IT business
• Technical support knowledge would be advantageous
• Able to demonstrate previous experience documenting change requests / specifications
• Must have strong experience working with JIRA
• Excellent communication skills, highly presentable and comfortable in a client facing role where required
• Able to communicate effectively with technical & non-technical personnel
• Ability to commit to permanent role office based in Henley-on-Thames

The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £48,000 per annum and other aspects to note:

• x21 days holiday + bank holidays
• After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday
• Pension scheme
• Healthcare scheme

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.