2nd Line BC Support Analyst

2nd Line Service Desk Analyst/Microsoft Dynamics 365 Business Central

Location: Rugeley (with UK-wide client site visits as required)Hours: Monday-Friday, 9:00am-5:30pm Salary: Competitive + benefits Job Type: Full-time, Permanent

Are you an experienced Application Support Analyst or Service Desk professional with strong knowledge of Microsoft Dynamics 365 Business Central A successful technology provider is looking for a Tier 2 Service Desk Analyst specialising in Dynamics Business Central to join their growing support team.

This role is perfect for someone who enjoys deep-dive troubleshooting, working closely with customers, and supporting a wide range of Business Central and NAV environments.

• Acting as the primary escalation point for Tier 1 analysts for all Business Central and Dynamics NAV enquiries.
• Investigating, diagnosing, and resolving issues across core BC modules, integrations, customisations, and user access.
• Handling service requests such as:
  • New user setup and permissioning
  • Data investigations
  • Functional queries across Finance, Sales, Purchasing, Warehousing, etc.
• Creating and maintaining documentation, known-error articles, and solution workflows for recurring Dynamics issues.
• Communicating with customers clearly and professionally at all stages of the support lifecycle.
• Managing, prioritising, and closing service tickets within agreed SLAs.
• Working closely with internal Developers, Consultants, and Project teams to ensure accurate and timely resolutions.
• Attending customer sites when required for solution walkthroughs, troubleshooting sessions, or customer training.
• Contributing ideas for improving Dynamics support processes and customer experience.
• Providing occasional rota-based weekend cover.

Essential:

• Significant experience in a service desk or application support environment.
• Strong working knowledge of:
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics NAV
  • Permissions, user management, and core BC modules
  • Business application troubleshooting
• Confident communicator with excellent written and verbal skills.
• Strong analytical and problem-solving abilities.
• Ability to work to deadlines and manage multiple priorities.
• Experience supporting finance or operational applications.

Desirable:

• Experience with:
  • Jet Reports
  • LS Central / LS NAV
  • Zetadocs / Document Capture
• Knowledge of Dynamics 365 for Sales or wider Microsoft Stack.

• Become the go to specialist in Microsoft Dynamics 365 Business Central support.
• Work with a collaborative team where your ideas and improvements are genuinely valued.
• Exposure to multiple BC environments across different industries.
• Clear opportunities for development into consultancy, functional support, or senior support roles.

If you're a customer focused problem solver with a passion for supporting Business Central, we'd love to hear from you.

Apply today and take the next step in your Dynamics support career.

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