Digital Business Analyst

Required Skills & Experience

Essential

· Explicit Utility Industry experience.

· 5+ years of Business Analysis experience within Digital or Technology projects.

· Strong experience in Agile delivery environments.

· Expertise in requirements gathering and stakeholder management.

· Experience working on digital platforms, web applications, mobile applications, or customer-facing solutions.

· Ability to translate business requirements into actionable deliverables.

· Strong analytical and problem-solving skills.

· Excellent verbal and written communication skills.

Tools & Technologies

· JIRA

· Confluence

· Azure DevOps

· Microsoft Visio

· Miro

· Lucidchart

· Microsoft Office Suite

Methodologies

· Agile / Scrum

· Kanban

· Waterfall

· Hybrid Delivery Models

· Business Process Modelling

Preferred Experience

· Experience in Digital Transformation programmes.

· Knowledge of Customer Experience (CX) and User Experience (UX) principles.

· Exposure to Data Analytics and Reporting.

· Experience with CRM, ERP, or Cloud-based platforms.

· Background within Financial Services, Retail, Utilities, Telecom, or Public Sector.