Digital Business Analyst

Required Skills & Experience

Essential

Explicit Utility Industry experience.

5+ years of Business Analysis experience within Digital or Technology projects.

Strong experience in Agile delivery environments.

Expertise in requirements gathering and stakeholder management.

Experience working on digital platforms, web applications, mobile applications, or customer-facing solutions.

Ability to translate business requirements into actionable deliverables.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Tools & Technologies

JIRA

Confluence

Azure DevOps

Microsoft Visio

Miro

Lucidchart

Microsoft Office Suite

Methodologies

Agile / Scrum

Kanban

Waterfall

Hybrid Delivery Models

Business Process Modelling

Preferred Experience

Experience in Digital Transformation programmes.

Knowledge of Customer Experience (CX) and User Experience (UX) principles.

Exposure to Data Analytics and Reporting.

Experience with CRM, ERP, or Cloud-based platforms.

Background within Financial Services, Retail, Utilities, Telecom, or Public Sector.