Pega Lead System Architect (LSA)- Collections Transformation

Position: Pega Lead System Architect (LSA)- Collections Transformation
Location: Glasgow, UK (Hybrid- 3 days a week from office)
6 months contract position

The Role

This role Pega collection - Lead system architect is a key role who will be playing a critical architect role for strategic Pega collections transformation programme which is under the close watch of the CIO.

Your responsibilities:

• Own and define the overall Pega solution architecture for the Collections program, covering early, mid, late, and legal collections journeys.
• Lead the design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy.
• Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities.
• Define the approach for integrating Pega Customer Decision Hub to enable Next-Best-Action and Next-Best-Payment strategies.
• Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies.
• Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies.
• Define non-functional architecture covering performance, scalability, availability, resilience, and security.
• Establish DevOps, branching, deployment, and release management standards for large multi-team delivery.
• Review designs and code produced by CSSAs and SSAs to ensure adherence to Pega guardrails and program standards.
• Act as the primary technical authority and escalation point for all Pega-related decisions within the program.

Your Profile

Essential skills/knowledge/experience:

• Pega Certified Lead System Architect (CLSA).
• Extensive hands-on experience delivering Pega solutions for large banking or financial services clients.
• Strong experience with Pega Collections Framework and Pega Customer Service for Financial Services.
• Proven experience integrating Pega Customer Decision Hub for collections and customer treatment strategies.
• Experience leading architecture for complex, high-volume, regulated enterprise programs
• Ability to work closely with senior stakeholders and provide clear technical direction to large delivery teams.