IT Support Technician Apprentice
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
Role
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
This is a fully office-based role and would suit someone who enjoys hands-on IT support, problem-solving and working with people in a professional environment.
Key Responsibilities
These will include but not limited to:-
- Undertaking reactive IT support, assigned project work and scheduled maintenance.
- Providing first-line technical support via telephone and remote access.
- Setting up, updating and diagnosing faults with IT systems and equipment.
- Providing general network support and troubleshooting.
- Installing and configuring computers and peripheral devices.
- Responding to IT queries and providing timely, helpful support.
- Explaining technical issues clearly to non-technical users.
- Delivering a high standard of customer service and ensuring issues are resolved efficiently.
- Maintaining accurate and up-to-date IT records and solutions.
- Carrying out administrative tasks as required.
- Maintaining a consistently high standard of work.
- Working independently when required.
- Undertaking any other reasonable duties that may be allocated from time to time.
About You
- An interest in IT and technology, with a willingness to learn and develop.
- A good working knowledge of Microsoft 365 and Windows operating systems.
- An understanding of basic networking principles would be advantageous.
- Good problem-solving skills and strong attention to detail.
- Confidence communicating with others and the ability to explain technical issues clearly.
- The ability to manage multiple tasks and priorities.
- professional, customer-focused approach with a commitment to providing high-quality support.
- Relevant IT qualifications or certifications are desirable but not essential.
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEEP TALENT LIMITED
- Working Week
- Monday - Friday, 9:00am - 5:00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 13th November 2026
- Start Date
- Monday, 23rd November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Can do attitude
- Tech Savvy
- Passion for IT
- Troubleshooting
- Hardware and Software
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)