IT Service Desk Apprentice
We are seeking two proactive and customer-focused IT Service Desk Apprentices to join our team in providing first line IT support for end users.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.
Role
A Typical Day in the Job:
- Answering calls from customers and logging information on our system
- Responding to and resolving IT support tickets
- Troubleshooting and diagnosing technical issues for customers
- Keeping accurate records of work completed in our ticketing system
- Providing excellent levels of customer service via the telephone or by email
- Working closely with experienced colleagues to learn best practices and improve technical skills
Full training and support will be provided by your workplace mentor and from the team at Achievement Training.
Training
Training is primarily delivered in the workplace, with a minimum of 6 hours per week dedicated to off-the-job learning. An assessor will regularly visit to observe tasks and conduct professional discussions.
Upon successful completion, apprentices can progress to more advanced qualifications, including:
- Advanced Apprenticeships at level 3
- Higher Apprenticeships at level 4 or level 5
This progression pathway supports long-term career development and helps build a skilled, future-ready workforce.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ACHIEVEMENT TRAINING LIMITED
- Working Week
- Monday to Friday, shift pattern between the hours of 7.30am - 6.00pm. No evenings or weekends.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Friday, 27th February 2026
- Start Date
- Friday, 1st May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Analytical skills
- Patience
Qualifications
- Maths & English GCSE, grade 4 (Desired)