IS Systems Administrator Apprentice

To undertake a structured IT Systems Administration apprenticeship, acting as the technical "bridge" between core infrastructure and end-users. The role will develop the apprentice’s capability in identity management, secure remote access, and hardware lifecycle management within a fast-paced automotive manufacturing environment.

Service Desk & First Line Support

• Manage first-line support issues through the company service desk platform
• Ensure all support requests are addressed in a timely and professional manner
• Maintain a friendly and approachable demeanour when interacting with users to resolve technical queries
• Act as the technical face of the company for visitors, managing guest Wi-Fi and temporary connectivity
• Identity, Access & Security Governance
• Learn to lead day-to-day Active Directory (AD) administration, including user creation and access management
• Support the administration of the VPN platform to ensure secure, reliable remote access for the offsite workforce
• Assist in maintaining Shared Mailbox provisioning with precision to ensure operational flow and security
• Support internal and external audits and information security audits. This includes keeping relevant audit documentation and evidence up to date
• Endpoint Management & Modern Workplace
• Learn to use ManageEngine Endpoint Central to automate site-wide PC patching and software deployment.
• Support vulnerability management activities to protect the business from external threats
• Lead the build, configuration, and rollout of new PC hardware and Microsoft 365 services to high company standards
• Asset Control & Peripheral Systems
• Maintain a rigorous hardware and software asset register through manual audits and automated tools
• Support the management of the site printing environment using PaperCut, including print queue management
• Manage digital signage screens across the site, ensuring hardware functionality and content schedules are maintained
• Technical Documentation & Improvement
• Update legacy documentation and create high-quality knowledgebase articles within OneNote to standardise procedures
• Participate in Kaizen and continuous improvement activities to improve department efficiency
• Oversee legacy user administration systems

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills

• English GCSE, grade C / 4 (Essential)
• Maths GCSE, grade C / 4 (Essential)
• IT GCSE, grade C / 4 (Desired)