IT Support Technician Apprentice
The IT support role will be primarily office-based, with a strong focus on customer communication via phone, email, and our support ticketing system. As part of the Support Desk team, the apprentice will receive hands-on training and development across a wide range of IT and digital imaging support tasks.
Role
- Answering initial phone calls from customers and logging cases accurately in the ticketing system
- Providing 1st line support to resolve common IT and software issues
- Using the ticketing system to update customers and manage cases through to resolution
- Delivering technical support for both digital imaging solutions and general IT services
- Escalating complex cases to the Technical Manager or scheduling a site visit when required
- Assisting with data and database migrations for customers
- Coordinating and assisting with software installations and customer training sessions
- Booking and liaising with Field Service Engineers for on-site visits.
- Helping manage our RMM system to ensure customer devices are secure and up to date
Training
Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
- Understand how to carry out a methodical approach to problem-solving
- Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
- Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
- Gain a fundamental understanding of operating system concepts in cloud-based environments
- Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9:00am - 5:00pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 2
- Closing Date
- Tuesday, 28th April 2026
- Start Date
- Tuesday, 5th May 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
Qualifications
- 3 GCSEs (or equivalent) in any subject GCSE, grade 4+ (A-C) (Desired)
- GCSE Maths and English (or equivalents) GCSE, grade 3+ (D or above) (Desired)