Application Support Apprentice
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
Role
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
- Provide day-to-day support for enterprise applications and software platforms
- Investigate, troubleshoot, and resolve application issues raised by end-users
- Monitor system performance and respond to alerts to minimise down me
- Work closely with development and infrastructure teams to resolve complex technical issues
- Document support processes, known issues, and resolution steps
- Conduct root cause analysis for recurring incidents and recommend long-term solutions
- Assist in user training, onboarding, and support documentation
- Maintain SLAs and ensure timely resolution of support tickets
- Participate in testing and rollout of new applications or features
- Support integrations with third-party systems and services
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
- Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm) Shifts TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 4th April 2026
- Start Date
- Monday, 6th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Passion for IT
- Can do attitude
- Tech Savvy
- Hardware and Software
- Troubleshooting
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)