ITAD & Configuration Technician Apprentice (DTP Group)
You will gain hands-on experience supporting the secure lifecycle processing of customer IT assets and the pre-delivery configuration of laptop and desktop PC devices, printers and other technology, while developing practical hardware, troubleshooting, asset-management and technical support skills through a Level 3 apprenticeship.
Role
Based within DTP's Leeds warehouse and configuration team, the apprentice will primarily support our growing IT Asset Disposition (ITAD) workload, while also assisting with printer/device pre-delivery configuration and wider configuration team activities.
Under supervision, you will help receive, identify, scan and record customer IT assets; carry out visual and functional checks; support approved secure data-sanitisation processes; and prepare equipment for reuse, refurbishment, recycling or onward shipment. Accurate asset records and a clear audit trail are essential because the team handles customer-owned equipment and potentially data-bearing devices.
You will also support the preparation and configuration of printers, multifunction devices and other IT hardware before delivery. This will involve working from build/configuration instructions, applying settings or firmware where required, testing equipment, diagnosing basic issues and escalating more complex faults.
The role provides varied, practical experience across IT hardware, asset lifecycle management, technical configuration, troubleshooting and operational support. You will work closely with colleagues across Operations, Configuration, Engineering and Service teams and will be expected to follow DTP's information security, data protection, health and safety, environmental and quality procedures at all times.
Duties:
- Receive, identify, scan and accurately record ITAD assets and flag any discrepancies.
- Support approved data sanitisation, validation and audit-trail processes for data-bearing equipment.
- • Carry out visual/functional checks, basic diagnostics, grading/segregation and preparation for reuse, refurbishment, recycling or onward shipment.
- Configure and test printers/MFPs and other IT equipment against build or customer specifications.
- Troubleshoot basic hardware/configuration issues, document actions and escalate where required.
- Support stock handling, staging, labelling, packing and other Configuration team workload.
- Maintain accurate records using company systems, spreadsheets and asset files.
- Follow DTP security, data protection, ISO 27001/9001, environmental/WEEE and H&S procedures.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3.
Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
This is a permanent role with scope to build a career within DTP beyond the apprenticeship. Successful completion could lead to progression as an ITAD / Configuration Technician and, as experience develops, opportunities across configuration, end-user computing, field engineering, technical support or other IT lifecycle and service roles. DTP supports ongoing technical development and vendor training where relevant to the role.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday-Friday, 8:30am-5:00pm, (1-hour unpaid lunch each day).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 5th November 2026
- Start Date
- Monday, 16th November 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Basic IT literacy
- Windows and Microsoft Office
- Microsoft Excel
- Follow technical instructions
- Accuracy and data-entry skills
- Troubleshooting ability
- Reliable and punctual
- Willing to learn
- Methodical
- Security-conscious
- Positive attitude
Qualifications
- English and Maths GCSE, grade 4/C or above (Essential)