IT Support Technician Apprentice
Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.
Role
As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively.
Your responsibilities will include:
- Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
- Home Assistance: Assist home users with their tech needs, including in-home support and repairs
- System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
- Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
- Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction
What we're looking for:
- People Skills: You're friendly, approachable, and communicate effectively with diverse clients
- Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
- Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
- Team Player: Ability to work both independently and collaboratively within a team environment
- Local Commitment: Residing locally with intentions to stay and grow within the community
- Customer Service Experience: Prior experience in customer service is ideal
- Driving License: A full UK driving licence and willingness to travel to client sites when required
Training
- Information Communications Technician
Level 3 Apprenticeship Standard - The training is delivered fully remotely and classes are bi-weekly
- We are looking to offer full time employment upon successful completion of the Apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday- Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 27th May 2025
- Start Date
- Wednesday, 28th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
DEVICE DOCTORS REPAIRS AND SUPPORT LTD
At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.
- Company
- DEVICE DOCTORS REPAIRS AND SUPPORT LTD
- Location
- UNIT 3B, SPUR ROAD, CHICHESTER, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- DEVICE DOCTORS REPAIRS AND SUPPORT LTD
- Location
- UNIT 3B, SPUR ROAD, CHICHESTER, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted