IT Operations Manager

IT Operations Manager - Permanent - Leeds

An opportunity has arisen for an IT Operations Manager to join a law firm based in Leeds. This role is responsible for leading the IT function, ensuring secure and efficient technology operations, and supporting the organisation's strategic objectives.

Key Responsibilities
Lead and manage the day-to-day IT operations, infrastructure and hybrid server environment.
Ensure IT systems support current and future business requirements.
Manage IT budgets, forecasting and cost control.
Oversee IT risk management, disaster recovery and backup processes.
Maintain network, data and communications security, including Cyber Essentials Plus accreditation.
Provide second and third-line support across hardware, operating systems, software, telephony and printing.
Manage Microsoft Azure, Microsoft 365 and associated cloud services.
Maintain and develop the case management system, including workflows, forms and documentation.
Produce reporting and data insights using SQL, Excel, audit logs and Power BI.
Manage telephony systems and mobile communications.
Lead and support the IT team.
Manage supplier relationships, contracts and procurement.
Maintain hardware life cycle planning and software licensing records.
Deliver IT-related training, including cyber security, AML and system training.
Review and maintain IT policies and procedures to meet legal and regulatory requirements.

Key Experience
Experience managing Microsoft Server (2025, 2022, 2019).
Strong knowledge of Microsoft Azure (including AVD), Intune, Entra and Microsoft 365.
Experience with case management systems, ideally Partner for Windows (P4W).
LAN/WAN infrastructure knowledge.
SQL database management.
Hosted telephony systems.
Cyber Essentials and Cyber Essentials Plus.
IT service management (ITSM).
Managing third-party suppliers and contracts.
Strong understanding of cybersecurity principles and best practice.
Desirable: Power BI, Exclaimer, advanced Excel and SQL, digital dictation systems, electronic forms development, AML systems, PRTG, Netwrix Auditor, Ivanti Device & Application Control, and Microsoft Co-pilot or other AI and automation platforms.

IT Operations Manager - Permanent - Leeds

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business