Infrastructure & Support Analyst

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum

A fantastic opportunity has arisen for an Infrastructure & Support Analyst to join a law firm on a 12 Month Fixed Term Contract basis.

Key Responsibilities
Support and troubleshoot Microsoft 365, Windows 11, Windows Server 2019/2022, Active Directory, Group Policy, Exchange Online, Intune, Entra and Teams.
Build, configure and support laptops, mobile devices and endpoint hardware via MDM tools.
Administer and support Cisco Meraki Firewalls, Switches and Wi-Fi access points.
Monitor infrastructure environments proactively and assist with infrastructure upgrades and BAU projects through full project life cycle delivery.
Support document management, email security and authentication platforms including iManage, Mimecast, Egress and MFA solutions.
Produce technical documentation and support continuous improvement initiatives across IT systems and services.
Assist with information security compliance, audits and incident response activities aligned to Cyber Essentials and ISO27001 standards.
Participate in an out-of-hours on-call rota and provide occasional support across additional office locations.

Key Experience
Experience in an IT Support or Infrastructure Support role within a legal or professional services environment.
Strong experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy and endpoint management technologies.
Experience delivering infrastructure-related projects and supporting hybrid working environments.
Knowledge of Cisco Meraki networking and Firewall technologies.
Experience supporting iManage or similar document management systems.
Strong troubleshooting, analytical and problem-solving skills.
Ability to manage workloads effectively, work independently and collaborate within a team environment.
Strong communication skills with a service-oriented approach.

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business