IT Applications Engineer (M365)

IT Applications Engineer (Microsoft 365)

Hybrid working: 3 days per week required in the office in Birmingham.

This is a hands on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft based application stack.

Responsibilities:

- Provide 3rd line technical support across Applications, resolving incidents, requests, and tasks through the firm’s service management platform.

- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.

- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.

- Configure and administer vendor-hosted SaaS applications.

- Support application upgrades, patching, and lifecycle management activities.

- Assist with onboarding of new applications into support, ensuring operational readiness.

Required Skills / Experience:

- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.

- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.

- Experience working with Windows Server, Microsoft 365 stack (Sharepoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).

- Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).

Desirable Skills / Experience:

- Experience supporting legal or professional services applications

- Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio.

- Understanding of PowerShell scripting.

IT Applications Engineer (Microsoft 365)