IT Business Relationship Manager
IT Business Relationship Manager - Permanent - Birmingham (Hybrid) - £70,000 per annum
A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis.
Key Responsibilities
- Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives.
- Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases.
- Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities.
- Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions.
- Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives.
- Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable.
- Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery.
- Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities.
- Lead technology reviews within assigned areas and contribute to design authorities and governance forums.
- Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts.
- Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.
Key Experience
- Minimum 5 years’ experience in relationship-focused roles within a business or IT environment.
- Proven track record of managing multiple business demands and developing structured change portfolios.
- Experience resolving conflicting requirements and achieving stakeholder alignment.
- Demonstrated experience working with senior leadership to understand and influence business strategy.
- Strong ability to present technology opportunities and concepts to non-technical stakeholders.
- Experience supporting governance frameworks, prioritisation processes, and architecture alignment.
- Knowledge of change management principles and ensuring effective adoption of new technology solutions.
- Relevant certifications such as BRMP or CBRM are advantageous
IT Business Relationship Manager - Permanent - Birmingham (Hybrid) - £70,000 per annum