IT Support Analyst/2nd Line Support Analyst

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent

A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis.

Key Responsibilities:

• Provide desktop, notebook, and remote user support for firm-approved software and hardware
• Respond to user issues via walk-ups, phone, email, and ServiceNow tickets
• Set up and configure workstations, printers, and peripheral devices
• Perform routine hardware maintenance and troubleshooting
• Support technology setups in meeting rooms, including video conferencing and presentations
• Assist with software installations, upgrades, and user training
• Collaborate with local tech teams on installations, rollouts, and small projects

Key Experience & Skills:

• Proven experience in technology/user support roles
• Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop
• Solid troubleshooting and analytical skills
• Excellent customer service and communication abilities
• Bachelor's degree in Computer Science/Information Systems (preferred)
• Experience in a professional services or law firm environment is desirable

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent