IT Training & Adoption Specialist

IT Training & Adoption Specialist

A fantastic opportunity has arisen for a IT Training & Adoption Specialist to join our London based global law firm on a permanent basis.

IT Training & Adoption Specialist

Responsibilities and Duties:

Training & Content Development

o Design and create engaging, user-focused training materials for new Marketing Technology solutions and CRM modules

o Develop tailored training content to address the needs of different stakeholder groups

o Draft communication and messaging to support change and adoption efforts

Training Delivery

o Schedule, manage, and facilitate live and virtual training sessions

o Provide hands-on demonstrations and user guidance for tools such as the Pitch Tool and CRM enhancements

o Serve as the go-to expert during initial rollout periods

Adoption Metrics & Reporting

o Collaborate with project leads to define key performance indicators (KPIs) for adoption

o Support the creation of dashboards or reports to monitor tool usage and training impact

o Provide recommendations based on adoption trends and user feedback

IT Training & Adoption Specialist

Knowledge, Sills and Experience:

Proven experience in training, instructional design, or user enablement - preferably within a Marketing, CRM, or Technology environment

Experience supporting the rollout of CRM platforms (e.g., Salesforce, Dynamics, InterAction) or similar business tools

Prior involvement in UAT, product feedback loops, or tool implementation projects

Familiarity with Marketing Operations or Marketing Technology functions

Professional services or legal industry experience (desirable but not essential)

CRM platforms (Salesforce, InterAction, or similar)

Microsoft Office Suite (Excel, PowerPoint, Teams)

Learning and collaboration tools (SharePoint, LMS, Confluence, etc.)

Basic understanding of reporting tools (Excel dashboards, Power BI, etc.)

IT Training & Adoption Specialist