IT Training Manager (London Area)

IT Training Manager/Senior IT Trainer

A fantastic opportunity has arisen for a IT Training Manager/Senior IT Trainer to join our London based law firm on a permanent basis.

IT Training Manager/Senior IT Trainer

Responsibilities and Duties:

• Oversight and delivery of IT Training and post-training support for all users in Windows

11, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint

Intranet portal, HighQ, Bundledocs, Definely and other applications or systems used by the

firm.

• IT Induction of permanent and temporary new starters to the firm.

• Development, preparation, and administration of internal training courses, including

materials to support the delivery requirements above.

• Consider innovative ideas for delivery of IT training offering to simplify training and

increase engagement.

• Facilitate business improvement through the investigation of issues or opportunities and

the recommendation of possible solutions.

• Manage team workloads, staffing (including absences/recruitment/discipline), development &

appraisals.

IT Training Manager/Senior IT Trainer

Knowledge, Sills and Experience:

• Outstanding knowledge and experience of all Microsoft Office applications, but

particularly MS Word.

• Ability to confidently deliver training in plain English, demystifying IT.

• Proven ability to improve competence and enthusiasm in user engagement of information

technologies.

• Excellent communication skills (written and verbal), expressive and articulate, should

also be an effective listener.

• Excellent presentation skills.

• Analytical with great attention to detail.

• Excellent documentation and authoring skills.

• Ability to deliver training to staff at all levels within the organisation, and with

varying degrees of technical ability.

• A minimum of two years’ experience in delivering training.

• Experience in a corporate, client-facing training and support role, preferably within the

legal sector or other professional services environment.

IT Training Manager/Senior IT Trainer