Infrastructure & Support Analyst

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum

A fantastic opportunity has arisen for an Infrastructure & Support Analyst to join a law firm on a 12 Month Fixed Term Contract basis.

Key Responsibilities

• Support and troubleshoot Microsoft 365, Windows 11, Windows Server 2019/2022, Active Directory, Group Policy, Exchange Online, Intune, Entra and Teams.
• Build, configure and support laptops, mobile devices and endpoint hardware via MDM tools.
• Administer and support Cisco Meraki firewalls, switches and Wi-Fi access points.
• Monitor infrastructure environments proactively and assist with infrastructure upgrades and BAU projects through full project lifecycle delivery.
• Support document management, email security and authentication platforms including iManage, Mimecast, Egress and MFA solutions.
• Produce technical documentation and support continuous improvement initiatives across IT systems and services.
• Assist with information security compliance, audits and incident response activities aligned to Cyber Essentials and ISO27001 standards.
• Participate in an out-of-hours on-call rota and provide occasional support across additional office locations.

Key Experience

• Experience in an IT Support or Infrastructure Support role within a legal or professional services environment.
• Strong experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy and endpoint management technologies.
• Experience delivering infrastructure-related projects and supporting hybrid working environments.
• Knowledge of Cisco Meraki networking and firewall technologies.
• Experience supporting iManage or similar document management systems.
• Strong troubleshooting, analytical and problem-solving skills.
• Ability to manage workloads effectively, work independently and collaborate within a team environment.
• Strong communication skills with a service-oriented approach.

Infrastructure & Support Analyst - Leeds - 12 Month Fixed Term Contract - £45,000 per annum