ServiceNow Knowledge Manager

ServiceNow Knowledge Manager

A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis.

ServiceNow Knowledge Manager

Summary:

The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.

ServiceNow Knowledge Manager

Key Responsibilities:

• Develop and maintain knowledge management practices aligned with ITIL principles

• Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible

• Work with subject matter experts to capture and maintain technical and service knowledge

• Support service transition activities for new or changed services to ensure operational readiness

• Deliver service documentation and knowledge to support teams ahead of go-live

• Conduct post-transition reviews and support continuous improvement

ServiceNow Knowledge Manager

Attributes / Skills:

• Experience in Knowledge Management within an IT Environment

• Experience working with ServiceNow within a Knowledge Management Capacity

• Understanding of ITIL processes and service lifecycle concepts

• Strong organisational and communication skills

ServiceNow Knowledge Manager