Airfreight Apprentice
As an apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include exporting and importing goods from and to the UK and across the world.
Role
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on Air or Air freight planning and coordination
- Liaise with DGF Transport & Warehouse teams on Air freight planning and coordination
- Liaise with overseas offices on Air freight planning and coordination
- Maintain mandatory milestones through the Company's Freight Forwarding system
- Use company systems to create, manage and maintain the movement of freight
- Update the company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in monthly Team briefing sessions and weekly performance dialog meetings
- Complete all statutory and mandatory training as and when required
Training
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
The apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
- Apprenticeship Standard
- International freight forwarding specialist (level 3)
- Training Provider
- SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
- Working Week
- Monday to Friday – 9am – 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 8th October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Keen to learn
Qualifications
- English GCSE, grade Minimum Grade C or 4 (Essential)
- Maths GCSE, grade Minimum Grade C or 4 (Essential)