Ocean Freight Forwarding Operations Apprentice
Role
As an Ocean Freight Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight Ocean. This can include exporting and importing goods from and to the UK and across the world. The main focus will be working in the Ocean Freight Department.
Job Purpose:
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to customs compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on ocean or air freight planning and coordination
- Liaise with DGF Transport & Warehouse teams on ocean or air freight planning and coordination
- Liaise with overseas offices on ocean or air freight planning and coordination
- Maintain mandatory milestones through the company's freight forwarding system
- Use company systems to create, manage and maintain the movement of freight
- Update the company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in monthly team briefing sessions and weekly performance dialog meetings
- Complete all statutory and mandatory training as and when required
Training
On the job training delivered by the employer towards the International freight forwarding specialist (Level 3) apprenticeship
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
The Apprenticeship will be for a 24 month Fixed Term Contract (FTC), with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.
- Apprenticeship Standard
- International freight forwarding specialist (level 3)
- Training Provider
- SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
- Working Week
- Monday – Friday, 9-5:30
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th May 2024
- Start Date
- Monday, 13th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Ability to work to deadlines
- Positive attitude
Qualifications
- 5 GCSE’s including Maths and English GCSE or equivalent, grade A*-C/ 4-9 (Essential)
- Any subject A Level or equivalent, grade A - E/Pass Grade (Essential)
- 2 years work experience Other, grade NA (Desired)
About the Employer
- Company
- DHL GLOBAL FORWARDING (UK) LIMITED
- Location
- Suite 22, Unit 6, Orwell House, Felixstowe, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,625.00
- Posted
- Company
- DHL GLOBAL FORWARDING (UK) LIMITED
- Location
- Suite 22, Unit 6, Orwell House, Felixstowe, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,625.00
- Posted