Customer Facing IT Helpdesk Apprentice
Are you passionate about technology, enjoy helping people, and want to build a successful career in IT? DHL Express is looking for a motivated and enthusiastic Apprentice to join our Customer Facing IT team. This is an exciting opportunity to gain hands-on experience in a fast-paced IT support environment.
Role
- Act as a professional first point of contact for Helpdesk enquiries.
- Log and manage incidents and service requests accurately.
- Gather information to help diagnose technical issues.
- Learn how to use industry-standard service management and support tools.
- Assist with troubleshooting and resolving routine IT problems.
- Maintain accurate records and support documentation.
- Escalate more complex issues to experienced team members when required.
- Contribute to knowledge articles and process improvements.
- Support customers with professionalism, empathy, and clear communication
Training
Customer Facing IT Helpdesk Advisor.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- REALISE LEARNING AND EMPLOYMENT LIMITED
- Working Week
- Monday - Friday, 9:00am - 5:00pm.
- Expected Duration
- 2 Years
- Positions Available
- 2
- Closing Date
- Monday, 3rd August 2026
- Start Date
- Monday, 21st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Initiative
- Patience
About the Employer
DHL INTERNATIONAL (UK) LIMITED
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.