IT Helpdesk Apprentice
You will be responsible for providing first and second line technical support to end-users, troubleshooting and resolving hardware and software issues.
Role
- Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks
- Analyse system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
- You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday, 8.30am – 4.30pm, with a 30-minute lunch break.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 16th November 2026
- Start Date
- Monday, 23rd November 2026
Desired Skills
- Full UK driving licence
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
DISCONSULTING I T LTD
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.