It Support Analyst

IT Support Analysts | Leamington Spa | Full-time | On-site
£35,000 – £50,000 DOE | MSP background essential

Our client is a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions.

Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.

Essential Requirements:

• Proven experience in an MSP (Managed Service Provider) environment
• Full UK driving licence and access to a car
• Comfortable being on-site full-time
• Based locally to Leamington Spa

Key Responsibilities:

• Provide 1st and 2nd line support to a wide-ranging client base
• Diagnose and resolve hardware, software, and network issues
• Support and configure VoIP systems, mobile devices, and user accounts
• Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
• Assist with onboarding and infrastructure projects
• Travel to local client sites when required 

Key Skills & Experience:

• Strong knowledge of Windows Server, Active Directory, and Group Policy
• Experience supporting Microsoft 365, SharePoint, and Azure
• Solid understanding of VPNs, networking, and cybersecurity best practices
• Familiarity with ConnectWise (Automate and/or manage) is a bonus
• Excellent troubleshooting and communication skills
• Confident in client-facing settings

Why Apply?

This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time.

If this sounds like your next step, we’d love to hear from you.