IT Infrastructure Lead

IT Infrastructure Lead

• Location: Norwich City Centre
• Full onsite.
• Mon-Fri 37.5 hours per week.
• Department: Information Technology
• Reports To: IT Director
• Employment Type: Full-time, Permanent
• Please note this role is full onsite (however, free daily parking or subsidised work commute is offered).
• In addition, my client is unable to offer sponsorship, now or in the future.
• The role is based in my clients headquarters in central Norwich.

Benefits:

Salary to 57,500K dependant on experience.

Generous Pension.

25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme.

Generous Life Assurance.

Free use of electric vehicle charge points.

9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu)

Fresh fruit daily, plus regular treats.

Training Courses to further enhance technical skills and learning.

cycle to work schemes.

Other additional perks offered.

The  company is based within Norwich City Centre, so easily accessible by car, train or cycle. It’s not too far from some great pubs, too!

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply.

Job Purpose

The IT Infrastructure Lead will own the design, deployment, management, and continuous improvement of our foundational technology estate. This individual will lead a skilled team of systems and network engineers, ensuring our hybrid infrastructure is secure, highly available, and ready to scale. You will act as the bridge between strategic technology roadmaps and day-to-day operational excellence.

Key Responsibilities

Design and execute the roadmap for on-premises, cloud, and hybrid infrastructure systems.

Lead complex technical projects, including cloud migrations, data centre consolidations, and network overhauls.

Establish technical standards, infrastructure blueprints, and rigorous documentation practices.

Maintain uptime targets across all core servers, storage networks, enterprise applications, and telecommunications.

Supervise the 3rd-line escalated support queue, troubleshooting deep-tier identity, virtualisation, and routing anomalies.

Optimise capacity planning, monitoring compute, storage, and bandwidth utilisation to preempt constraints.

Enforce robust security controls, managing patch deployment, firewall policies, endpoint protection, and identity governance.

Govern backup operations and routinely test disaster recovery (DR) plans to guarantee aggressive RTO and RPO metrics.

Align all infrastructure operations with industry-standard frameworks such as ISO 27001, Cyber Essentials, or GDPR.

Line-manage a team of infrastructure and network engineers, providing regular mentoring, technical guidance, and performance reviews.

Coordinate third-party vendors, cloud service providers, and hardware suppliers to extract maximum SLA performance and value.

Manage budget inputs for IT infrastructure spending, including hardware lifecycles and software licensing.

Required Skills

Virtualisation of both Server and Desktop environments using VMWare.

Windows Servers/Desktop operating systems.

Strong experience in cybersecurity principles.

Active Directory and Group Policy.

Networking (Routers, Switches and Firewalls), VLANs and IP Routing.

Microsoft 365 Exchange.

Preferred 5 years of recent, relevant experience.

Previous experience of managing suppliers.

Expertise in change planning.

Certifications (Desirable only): Relevant industry credentials such as Microsoft Certified.