IT Support

Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Our client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Duties include:

• Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.).

• Case management for standard users, VIPs, and senior management at their facilities and other locations, resolving them remotely.

• On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request.

• Preparation of videoconferencing rooms with user profiles and, in the event of an incident, opening a case with the service provider.

• Support for senior management videoconference meetings.

• Reconfiguration of equipment.

• Being present during supplier visits to complete tasks and show them the facilities.

• Configuration of mobile and landline phones. Activation of SIM cards and coordination with the local supplier when necessary.

• Deletion or cleaning of data from updated equipment at your facilities, according to Company procedures.

• Maintenance and inventory control.

• Follow-up on escalated cases.

• Physical inventory of devices. xkybehq

• Support for local suppliers.