IT Support Technician

Working at client's premises in London for this MSP 2 days a week (Monday and Tuesday) and rest of the week at MSP's St. Albans office.

Travel costs paid.

Key Responsibilities:

• Use of AD for onboarding personnel.

• Deliver high-quality remote & on-site support on various technical issues and problems.

• Responding appropriately to and effectively resolving client issues, queries or incidents.

• Utilise various platforms to respond, handle, and escalate issues.

• You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames.

• Take ownership of incidents assigned to you and manage them through to resolution.

• Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.

• Application troubleshooting.

• Produce and keep up-to-date documentation on client’s systems.

Required skills and capabilities:

• Recent experience providing IT Support in a commercial environment.

• IT certifications such as MCP, CCNA CompTIA would be an advantage.

• Technical on-site support.

Essential individual attributes:

• Good technical understanding of current leading technologies & solutions.

• Ability to prioritise workloads under pressure and ensure deadlines are met.

• Excellent organisation, decision-making, judgement and planning skills.

• Great customer relations skills to understand client’s needs, concerns and requirements.

• Process-focused.

• Flexible, calm and approachable, ‘can do’ attitude.

• To be reliable and honest.

• Ability to work well within a team, supporting other team members.

• Willingness to learn and gain relevant accreditations.

Experience supporting:

• Microsoft 365 Administration and Troubleshooting

• Desktop Operating systems inc Windows 10/11

• Office Applications