FinOps Associate

About us:

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

About the role:

As a Financial Operations Associate, you will report to our Financial Operations Manager and work closely with the Finance accounting teams, and broader operational teams. Key tasks include making sure all processing is reconciled, any rejects are resolved timely, outgoing merchant funding is completed daily, all operational settlements are completed within SLA’s. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers.

Working hours: 37.5

Location: Hull, office based

Key responsibilities:

• Support finance in daily reconciliation of all processed transactions.
• Work any payment rejects from internal or external platforms on a timely basis.
• Complete bank reject investigations and work with Risk to provide updates to platforms for holds and releases of funds.
• Ensure that all daily merchant funding is completed, and any rejected payments are processed within SLA.
• Reconcile credit and debits to the relevant general ledger.
• Process & check refund & cancellation requests & changes in settlement time frames.
• Working on systems such as Salesforce, Microsoft Excel & NetSuite and other software to support our processes and customer base.
• Achieving your KPI’s to provide our customers with the highest level of customer service and support.
• Support general financial related queries from Merchants

Competencies:

• Attention to detail with a Financial & Accounting mindset is crucial for this role, you’ll find this comes naturally to you.
• Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
• Utilise your experience of reconciliations & problem solving to ensure you resolve issues, concerns, or escalations promptly.
• You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.

Skill/Technical:

• Strong financial background (required)
• Payment industry knowledge (desirable)
• Proficient with Microsoft office (required)
• Proficient with Salesforce (desirable)
• Proficient with Net suite (desirable)
• Financial and/or accounting qualifications would be desirable

What’s in it for you?

You’ll work with a collaborative team and will join a fast-growth fintech where you’ll get the chance to learn and develop. If that’s not enough, you’ll also receive the following benefits:

• 25 days holiday per year Bank Holidays
• Private Medical Care
• Life Assurance
• Ride to work
• Access to self-learning platform, Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.