Operations Administration Apprentice
The role provides administrative support to the Service Support, Administration and Accounts teams, helping ensure the smooth and efficient running of daily operations. The post holder will develop key business administration skills while working towards an apprenticeship qualification and delivering high standards of customer service.
Role
- Develop skills to provide effective and efficient administration support to the team to help the Service Support, Admin & Accounts teams operate.
- Establish good working relationships with a range of internal and external colleagues and partners.
- To demonstrate a commitment to developing personal skills in accordance with the apprentice framework.
- To meet deadlines associated to progression through the full apprenticeship period.
- To complete assignments/projects which relate to the apprenticeship framework meeting target dates.
- To ensure the highest standards of customer care are met at all times.
- To assist in carrying out stock takes where appropriate.
- Logging and categorising customer calls on company systems.
- Set up new customers on company systems.
- Regularly checking mailboxes (both Toner & Service) logging requests as applicable.
- Obtain meter readings from customers and entering them on to company systems.
- Scanning and filing of business contracts.
- Answering incoming calls in a timely and professional manner – forwarding any as required.
- Carry out ad-hoc duties as and when required.
Training
The apprenticeship will be delivered fully within the workplace, with no college release dates.
This apprenticeship provides a strong foundation for a career in business administration, customer support and office management. Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent administrative role within the organisation and continue developing their professional skills.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- DERWENTSIDE COLLEGE
- Working Week
- Monday to Friday 9am to 5pm, 30 minutes unpaid lunch break per day.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th July 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade C/4 or higher (Desired)
- Maths GCSE, grade C/4 or higher (Desired)