Customer Success Manager

About DOJO

We're building a new category of MarTech - the AI Marketing Operating System. One year in, we are well-funded, shipping fast, and being used by 80+ tech-forward brands.

We were recently named one of Wired's 100 Hottest Startups and included on Sifted's Startups To Watch.

Our team is split between London and Lisbon, with the majority of our revenue coming from the UK and the US. As we enter a new stage of growth, we need a Growth Sensei to help our enterprise customers get the most out of DOJO - and grow with us.

About This Role

• Ensure customer success by helping customers onboard, adopt, and maximize value from DOJO’s platform, filling any gaps they encounter along the way
• Collaborate closely with the Product team to identify issues, troubleshoot and evolve product roadmap
• Build proactive CS playbooks for identifying and avoiding churn, and increase product usage among customers
• Be an operational assistant to customer billing and account management

You might thrive in this role if you:

• Have 2+ years of experience in marketing strategy, consulting, or agency roles, with a proven track record of driving results for enterprise clients
• Genuinely loves marketing and stays on top of what's happening in the industry
• Can talk confidently about paid ads, SEO, AEO, analytics, and content strategy
• Enjoys teaching and gets satisfaction from making others successful
• Is comfortable being hands-on - you can jump into GA4, Google Ads, or LinkedIn Ads and spot what's wrong
• Have worked in a customer-facing role (consulting, agency, or enterprise sales) where you regularly engaged with marketing leaders and executives
• Have experience in fast-paced environments like marketing agencies, consulting firms, or high-growth startups
• Are naturally empathetic and relationship-driven, with exceptional communication and presentation skills
• Have an interest and be an active user of modern AI applications in marketing
• Are a obsessed with organization, structure, and process

Ideal backgrounds include:

• Marketing agency roles
• CS roles in MarTech or SaaS
• Marketing technology consulting or implementation
• Enterprise marketing operations or strategy

What We Value

We hire on values, not 'culture fit'. Here's what matters to us:

Authenticity. You're the same person in the interview as you are three months in. You don't pretend to be someone you're not to close a deal or impress a colleague. What you see is what you get.

Transparency. You're upfront when accounts aren't healthy and don't sugarcoat your forecasts. This gives us an opportunity to help or change course rather than find out after.

Grit. We're a high-growth company and we move fast. We want people who see opportunity in that pace and lean into challenges rather than away from them.

Ownership. We want people who are motivated by results and take ownership of how they get there. We'll give you a clear path to success - what you do with it is up to you.

How to Apply

Send us:

• Your CV
• A few sentences on why this specific role appeals to you (not a cover letter, just a few lines)

No need for a fancy application. We're looking for clear communication, not performance.

DOJO is an equal opportunity employer. We don't discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We're building a team that reflects the diversity of the marketers we serve.