IT Apprentice
You will be the first point of contact for our staff in need of IT assistance. You will need utilise your problem-solving skills and technical knowledge to resolve issues quickly and efficiently. If you are enthusiastic and eager to contribute to the success of our organisation, we want to hear from you!
Role
- Provide first-line technical support to staff at our Hospices and retail outlets
- Respond to IT support requests via phone, email, and in-person, ensuring timely resolution
- Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations
- Assist with the setup and maintenance of IT equipment and systems
- Creation and updating of IT Helpdesk processes and procedures
- Provide end user training on hardware and software applications
- Maintain accurate records of support requests and resolutions in our ticketing system
- Collaborate with team members to improve processes and enhance service delivery
Training
- Information Communications Technician Level 3
- One day per week study day
- Apprentices are supported with employer site visits every 3-4 weeks
Could lead to a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NEWCASTLE AND STAFFORD COLLEGES GROUP
- Working Week
- 37.5 hours a week (office based) 9am - 5pm, 5 days over 6 days. Exact working days and hours TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 8th March 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
Qualifications
- English GCSE, grade Grade 4/C or above (Essential)
- ICT GCSE, grade Grade 4/C or above (Essential)
- Maths GCSE, grade Grade 4/C or above (Essential)
About the Employer
DOUGLAS MACMILLAN HOSPICE
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.