Receptionist and Prescriptions Administrator Apprentice

Are you looking for a friendly, people-focused role where you can make a real difference every day? As a Receptionist and Prescriptions Administrator, you'll be one of the first points of contact for patients, helping them access the services they need while supporting the safe processing of prescriptions. 

• Roles & Responsibilities 
  Welcome, assist and direct patients and visitors in a professional and friendly manner. 
• Manage incoming telephone calls, responding to enquiries and directing calls appropriately. 
• Make appointments and signpost patients to the most appropriate service. 
• Process home visit requests and ambulance transport bookings where appropriate. 
• Register new patients and temporary residents. 
• Manage online requests and communications received from patients. 
• Deal with general enquiries, concerns and complaints in a courteous and professional manner. 
• Contact patients and external providers as directed by clinicians or management. 
• Distribute prescriptions, correspondence and other patient documentation. 
• Collect payments for non-NHS services where required. 
   
  Prescription Administration 
• Process repeat prescription requests received via telephone, online services, email, post and written requests in line with practice protocols. 
• Ensure prescription requests are processed safely, accurately and within agreed service timeframes. 
• Raise prescription requests in accordance with practice prescribing policies and procedures. 
• Deal with patient queries relating to medications and prescriptions through all communication channels. 
• Work closely with GPs, pharmacists, pharmacy technicians and other prescribing clinicians to provide an efficient prescribing service. 
• Assist with the administration of repeat dispensing and electronic prescribing services. 
• Reconcile medication information from discharge summaries, outpatient letters and other clinical correspondence as directed. 
• Ensure patient medication records are maintained accurately and updated appropriately. 
• Support the management of medication reviews, recalls and monitoring requirements for safe prescribing. 
• Escalate concerns relating to medication compliance, overuse, underuse or prescribing issues to the appropriate clinician. 
   
  Administrative Duties 
• Input, maintain and extract information accurately using the practice clinical system. 
• Process administrative tasks including emails, patient detail changes, forms and document management. 
• Complete filing and document management duties as required. 
• Ensure outstanding work is communicated effectively to colleagues during handovers. 
• Support wider administrative functions across the practice when required. 
   
  Teamwork and Communication 
• Liaise effectively with patients, carers, pharmacies, secondary care providers, district nurses and other healthcare professionals. 
• Respond to the needs of the clinical and administrative team. 
• Attend practice meetings and contribute positively to service improvement activities. 
• Support colleagues through flexible working and cross-cover arrangements where required. 
   
  Information Governance, Health and Safety 
• Maintain strict confidentiality at all times and comply with GDPR,
• Data Protection legislation and practice policies. 
• Observe health and safety requirements and infection prevention procedures. 
• Ensure patient information is handled securely and accurately. 
• Adhere to all practice policies, procedures and relevant NHS guidance. 
   

• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative

• 5 GCSEs including maths and english GCSE, grade 4/C (Essential)