Apprentice Medical Receptionist

To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice’s reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional. Project a positive and friendly image to patients and other visitors.

• Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
• Enter requests for home visits including all relevant
  information
• Deal efficiently with emergency situations that may occur within the reception / waiting area
• Keep reception areas clean and tidy
• Handle specimens as per practice protocol
• Advise patients of results once filed by the GP’s
• Liaise with staff from secondary care, pharmacies, care homes and other healthcare providers
• Issue repeat prescriptions as per practice policies and procedures
• Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
• Book appointments accurately and appropriately
• Ensure computerised medical records are kept accurately in line with practice procedures
• Retrieve and re-file records as required by clinical staff
• Receive and make and transfer calls as required, recording information for clinicians to action (home visits, phone calls etc)
• Report any faults to the reception team leaders or management team
• Provide nonclinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients
• Ensure patients have access to any relevant leaflets, support groups, carers association etc.
• Maintain working knowledge of computer/clinical system, reporting any problems to the Reception Manager
• Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
• Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords are not communicated to unauthorised individuals
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers’, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
• All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions. The post-holder will assist in promoting and maintaining their own and others’ health, safety and security. 

This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to reflect the needs of the service.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4 (Essential)
• Math GCSE, grade 4 (Essential)
• IT GCSE, grade 4 (Desired)