IT Support Apprentice
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships!
Role
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and remote tools
Assist with troubleshooting issues related to:
- Windows desktops and laptops
- Microsoft 365
- Networking (Wi-Fi, routers, switches)
- Printers and peripherals
- Help with onboarding new users, devices, and services
- Support senior engineers with installations, migrations, and project work
- Maintain accurate documentation, tickets, and asset records
- Follow internal processes, security policies, and escalation procedures
- Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
- Some out-of-area travel may be required at times to attend customer sites (expenses paid)
Training
Expected duration of apprenticeship: 18 Months.
Apprenticeship level: Advanced - Level 3 (A level).
What training will the apprentice take and what qualification will the apprentice get at the end?
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
- CompTIA A+
- AZ - 900
Potential for a full-time position on successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday (Times to be confirmed).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 23rd June 2026
- Start Date
- Wednesday, 24th June 2026
Desired Skills
- Communication skills
- Customer care skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
DUNBLUE LIMITED
Founded in 2007, dunBlue provides small and mid-sized businesses of all industries with the best possible advice, solutions and support for their IT & communications systems. We pride ourselves on fostering deep, meaningful relationships with our customers. With almost 20 years of experience in delivering both IT and telecom solutions, we know how to provide the right products, services and support for your business from beginning to end.