Lead IT Service Manager

Lead IT Service Manager

Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Are you ready to lead a critical digital service that supports thousands of colleagues every day?

Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation.

DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability.

As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use.

Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management.

You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience.

The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required.

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