Application Support Engineer

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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Job Description:

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Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required

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About DXC Technology

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DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

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The Role

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We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.

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You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.

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Working Pattern\n

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• \nHybrid — up to 3-4 days on site per week\n

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• \nRotating shifts: 7am–3pm / 9:30am–5:30pm\n

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• \nPotential for out-of-hours on-call support\n

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Key Responsibilities\n

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• \nPerforming early morning health checks to ensure applications are operational before users log in\n

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• \nMonitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications\n

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• \nManaging incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA\n

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• \nAssisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments\n

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• \nActively tracking application health using performance management tools, log files, and automated alerts\n

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• \nInvestigating Windows Event Viewer and application logs to identify root causes of errors\n

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• \nCreating and updating knowledge base articles and "how-to" guides for common fixes\n

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• \nCollaborating with application engineers and liaising with the client regularly\n

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• \nIdentifying and implementing continual service improvement activities\n

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Key Skills & Experience

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Essential:

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• \n2–5 years of experience in application support, systems administration, or IT service desk\n

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• \nStrong analytical and problem-solving abilities\n

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• \nExcellent communication skills and ability to work in a team-oriented environment\n

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• \nWindows-based application support experience\n

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Desirable:

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• \nStrong proficiency in SQL Server 2016+\n

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• \nActive Directory experience\n

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• \nServiceNow or related ITSM tool knowledge\n

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• \nDynatrace or other monitoring tools\n

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• \nUnderstanding of cloud platforms and basic programming integrations\n

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• \nITIL V4 Foundation Certification\n

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• \nMicrosoft certifications (e.g., Azure Fundamentals/Administrator)\n

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• \nVendor-specific CRM/ERP certifications\n

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Security Clearance

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High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:

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• \nUK National / British passport holder\n

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• \nSingle nationality\n

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• \nResided in the UK for a minimum of 10 years\n

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What We Offer\n

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• \n25 days holiday (with options to increase)\n

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• \nComprehensive Flex benefits scheme\n

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• \nPension\n

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• \nLife Insurance\n

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• \nHealth Insurance\n

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• \nTravel Insurance\n

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• \nInvestment in your development\n

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• \nStore vouchers and discounts\n

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• \nFlexible benefits tailored to you\n

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Apply now to join a team delivering critical services for one of DXC's major public sector clients.

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At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.