Data Center Technician (London)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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***DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.***

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\nData Center Technician

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Onsite in Client's Data Centre (West London area) Working Hours: 0800 to 1600 Monday to Friday (with on-call availability for 24/7 support) Security Clearance: UK nationals only for SC clearance (British passport, no dual nationality, 5 years continuous UK residency)

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Primary Objective

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Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities.

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Key Responsibilities
\nLeadership & Team Management

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• \nManage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills development\n

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• \nSet team objectives and KPIs aligned with client SLAs and operational targets\n

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• \nConduct regular one-to-ones, team meetings, and performance appraisals\n

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• \nManage on-call rotas and ensure adequate coverage for 24/7 support requirements\n

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• \nFoster a culture of accountability, continuous improvement, and safety\n

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Infrastructure Management

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• \nOversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment\n

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• \nEnsure all hardware deployments follow documented procedures and change management processes\n

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• \nManage structured cabling infrastructure to maintain standards and support scalability\n

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System Monitoring & Environmental Controls

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• \nOversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditions\n

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• \nEnsure proactive alerting and response procedures are in place for environmental anomalies\n

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• \nManage capacity planning for power, cooling, and physical space\n

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Incident Response & Troubleshooting

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• \nAct as escalation point for critical infrastructure incidents\n

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• \nEnsure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issues\n

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• \nLead post-incident reviews and ensure root cause analysis is completed and actions implemented\n

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Maintenance & Security

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• \nPlan and schedule routine and preventive maintenance on all infrastructure\n

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• \nEnsure adherence to physical security protocols, access control procedures, and data centre standards\n

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• \nCoordinate planned maintenance windows with the client and internal teams\n

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Stakeholder & Vendor Management

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• \nAct as primary point of contact for client data centre operations\n

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• \nAttend and contribute to service review meetings, providing operational reporting and insights\n

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• \nCoordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence\n

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• \nManage vendor relationships and hold suppliers accountable to agreed service levels\n

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Operational Planning & Budget

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• \nManage operational budgets for equipment, maintenance, and consumables\n

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• \nConduct capacity planning and provide recommendations for infrastructure investment\n

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• \nDevelop and maintain forward schedules of change and maintenance plans\n

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Documentation, Reporting & Governance

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• \nMaintain accurate documentation including inventory records, change management logs, and incident reports\n

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• \nProduce regular operational reports covering uptime, incidents, capacity, and SLA performance\n

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• \nEnsure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements\n

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Continuous Improvement

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• \nIdentify and implement process improvements to enhance efficiency, reduce downtime, and improve service delivery\n

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• \nDrive adoption of best practices across the team\n

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• \nContribute to the development of operational procedures, runbooks, and standard operating procedures\n

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Required Skills and Qualifications

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• \nProven experience managing 24/7 operational environments with on-call responsibilities\n

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Technical Knowledge

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• \nDeep understanding of servers, structured cabling, and network infrastructure\n

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• \nStrong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators)\n

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• \nExperience with data centre monitoring tools and DCIM platforms\n

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• \nUnderstanding of virtualisation technologies (VMware, Hyper-V)\n

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• \nKnowledge of change management, incident management, and ITIL processes\n

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Leadership & Management Skills

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• \nProven people management experience including performance management, team development, and rota planning\n

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• \nStrong stakeholder engagement and client-facing communication skills\n

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• \nBudget management and vendor negotiation experience\n

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• \nAbility to lead under pressure and manage competing priorities\n

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Soft Skills

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• \nExcellent problem-solving and decision-making abilities\n

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• \nStrong written and verbal communication skills\n

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• \nAbility to work on-call and respond to critical incidents outside core hours\n

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• \nCollaborative approach with the ability to influence at all levels\n

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Desirable Certifications

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• \nCDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist)\n

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• \nCDFOM (Certified Data Centre Facilities Operations Manager)\n

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• \nCompTIA Server+, CompTIA Network+, or CCNA\n

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• \nITIL Foundation (minimum)\n

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\nSecurity Clearance

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Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements.