IT Service Designer (Gloucester)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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Job Description:

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IT Service Designer

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Location: Gloucester or Central London - will be on site 5 days per week.

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Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.

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DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

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At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it is something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth help us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

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We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

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The role:

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At DXC, one of our platinum accounts has openings for an IT Service Designer. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service-orientated attitude. Your role will include designing, shaping and evolving end-to-end services across both a on-premise hosting environment and an AWS private cloud platform and the services that will serve to integrate both environments. The role ensures that our services are fit for purpose, resilient, secure, cost‐effective and supportable, aligning with business outcomes and our customers’ strategic transition towards cloud-based services and requirement for cloud orchestration and service brokerage models.

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Working within a blended Agile and ITIL framework, the Service Designer collaborates closely with DXC and customer product teams, operations, architecture, security and suppliers to ensure that services are designed with operability, supportability, performance, security, compliance and user experience at their core.

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Role Responsibilities:

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Service Design & Lifecycle Management

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• \nDesign end‐to‐end IT services across on‐premise and AWS private cloud environments to meet functional and non‐functional requirements.\n

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• \nDefine service models, service boundaries, dependencies and integration points.\n

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• \nEnsure services are designed across the full-service lifecycle: strategy, design, transition, operation and continual improvement.\n

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• \nProduce and maintain service design artefacts including service definitions, service models, service blueprints, catalogue offerings, service acceptance criteria and operational handover documentation.\n

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• \nSupport the drafting of and negotiations for, the underpinning service contracts as required.\n

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Hosting and Cloud Services

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• \nDesign application hosting services for legacy on‐prem platforms while supporting migration and modernisation into AWS private cloud.\n

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• \nContribute to the development of standardised repeatable cloud service offerings (e.g. compute, storage, networking, platform services).\n

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• \nWork closely with cloud engineering and architecture teams to ensure designs align with cloud standards, patterns and governance.\n

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• \nSupport the organisation’s move towards a cloud orchestration model, enabling self‐service and automated service provisioning.\n

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Service Transition

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• \nEnsure that operational requirements (availability, capacity, continuity, security, monitoring, support and recovery) are built into services from the outset.\n

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• \nCollaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.\n

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• \nDefine support models, SLAs, OLAs, runbooks and escalation paths.\n

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• \nParticipate in service acceptance and readiness reviews.\n

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Governance, Risk and Compliance

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• \nEnsure services comply with organisational policies, security standards and regulatory requirements.\n

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• \nEmbed risk management, resilience and security‐by‐design principles into service designs.\n

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• \nSupport cost transparency and financial management by helping to develop cost models and chargeback/show-back solutions.\n

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Stakeholder Engagement

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• \nAct as a bridge between business stakeholders, product teams, engineers, operations, suppliers and vendors.\n

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• \nTranslate business/service requirements into consumable, supportable service designs.\n

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• \nProvide service design expertise to Agile delivery teams and participate as a team member in ceremonies as required.\n

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Continuous Improvement

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• \nReview live services to identify opportunities for optimisation, standardisation and automation.\n

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• \nContribute to continual service improvement initiatives across both on‐prem and cloud services.\n

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• \nSupport rationalisation of legacy services where appropriate.\n

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What you will bring to the team:

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• \nService‐oriented mindset with strong customer focus.\n

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• \nAnalytical and structured approach to problem solving.\n

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• \nComfortable working through ambiguity during periods of transformation.\n

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• \nCollaborative and proactive with the confidence to influence across teams.\n

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• \nDetail‐driven while keeping sight of broader business outcomes.\n

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• \nExcellent organisation and time management skills\n

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• \nAn ability to use your own initiative whilst taking responsibility.\n

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• \nEagerness to improve.\n

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• \nGood communication skills, being able to impart your own knowledge and listen to others.\n

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Desirable Skills and Technologies

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• \nStrong experience in IT Service Design within complex enterprise environments.\n

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• \nPractical knowledge of ITIL (v3 or ITIL 4) service design and service management practices.\n

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• \nUnderstanding of AWS cloud services, particularly in private or controlled cloud environments.\n

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• \nExperience designing services across hybrid on‐prem and cloud infrastructures.\n

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• \nAbility to design services with a strong focus on operability, resilience and supportability.\n

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• \nExperience working within Agile delivery environments, collaborating with product and engineering teams.\n

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• \nStrong documentation writing and service modelling skills.\n

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• \nExcellent stakeholder management and communication skills.\n

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• \nExperience in organisations transitioning to cloud orchestration or service brokerage models.\n

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• \nFamiliarity with DevSecOps, automation and Infrastructure as Code concepts.\n

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• \nExperience with service catalogues, CMDBs and service management tooling.\n

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• \nKnowledge of financial management for IT services (e.g. cost modelling, chargeback/showback).\n

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• \nExposure to security, compliance and risk frameworks within cloud environments.\n

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• \nProven experience in a Service Designer, Service Architect, or similar role.\n

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• \nExperience supporting application hosting services (on‐prem and/or cloud).\n

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• \nITIL qualification (ITIL v3 or ITIL 4).\n

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• \nAWS certification or demonstrable AWS experience.\n

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• \nExperience working in large, highly-regulated or multi‐supplier environments.\n

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What we will do for you:

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• \nCompetitive compensation\n

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• \nPension scheme\n

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• \nDXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)\n

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• \nPerks at Work (discounts on technology, groceries, travel and more)\n

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• \nDXC incentives (recognition tools, employee lunches, regular social events)\n

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At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circ]]> <