Junior Application Support Engineer (Reading)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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Location: Hybrid in Reading area
Level of clearance: High Level Security Clearance

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Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years.

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About DXC

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DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit

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The Junior Application Support Engineer Role

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• \nWe are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.\n

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• \nThis role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4.\n

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• \nFocus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication.\n

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• \nUndertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.\n

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Responsibilities

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• \nPerforming early morning checks to ensure applications are healthy before the users log in.\n

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• \nMonitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.\n

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• \nManage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.\n

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• \nAssist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.\n

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• \nInvestigate Windows Event Viewer and Application log analysis to identify root causes of application errors.\n

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• \nCreate and update "how to guides" and knowledge base articles for common fixes and internal processes.\n

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• \nCollaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.\n

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• \nWork together with the applications team to identify and implement continual service improvement activities.\n

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Key Skills

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• \n0-2 years of experience in IT support, application support, or a closely related technical field.\n

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• \nStrong analytical and problem-solving abilities.\n

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• \nExcellent communication skills and the ability to work in a team-oriented environment.\n

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• \nThe following technical skills would be beneficial:\n

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• \nA basic understanding of ServiceNow\n

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• \nExperience in using Windows-based Applications\n

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• \nBasic knowledge of MS Azure\n

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• \nExperience of using MS Office Suite\n

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• \nAn understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable\n

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Benefits

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DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

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